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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to Generate Report

    Asked by USTA IT on July 05, 2012 at 11:54 AM

    I am attempting to generate a report for a form I have created and it just runs and says "generating file".  This report has worked up until today, and I am experiencing this issue with all the excel reports I have created for each form.

    Page URL:
    http://www.jotform.com/excel/21434701592045

    Screenshot
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    Answered by mmatthews on July 05, 2012 at 12:58 PM

    I'm experiencing the same problem. Has this resolved for you yet?

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    JotForm Support

    Answered by Goldo on July 05, 2012 at 01:08 PM

    I have replicated the said issue and have reported it to our developers for checking.

    We will let you know as soon as we got it fixed.

    Thanks.

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    Answered by mmatthews on July 05, 2012 at 02:59 PM

    Do you have an ETA on when this issue will be resolved?

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    JotForm Support

    Answered by Goldo on July 05, 2012 at 03:05 PM

    We still don't have updates at the moment and can't provide an ETA. As soon we got updates we will let you know.

    Thanks for understanding.

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    Answered by canerbalci on July 06, 2012 at 09:42 AM

    Sorry for the inconvenience. The bug is fixed now.