What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Internal server error on my form using sandbox PayPal

    Asked by joryserota on April 11, 2017 at 01:44 PM

    I get  this error:

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, webmaster@paypal.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.


    When I try to test my jotform from my website and if I run the from from the direct link given in jotforms I get to the paypal screen but it will not accept my password. 


    Form is at

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    JotForm Support

    Answered by Kiran on April 11, 2017 at 03:57 PM

    I have tried submitting your form and see that the form is redirected to PayPal without any issue. I have tried logging into my PayPal Sandbox account and able to make the payment on your form. 

    You may try signing up for a different PayPal sandbox account and make the payment to see if that works. Please check and let us know if you need any further assistance.