What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I'm on a Mac, and when I downloaded they private key it opened the text

    Asked by mkapust on April 11, 2017 at 03:05 PM

    I'm on a Mac, and when I downloaded they private key it opened the text in my browser. How should I save the key?

    This is a re-post of a comment on Encrypted Forms and How to Use Them

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    JotForm Support

    Answered by jonathan on April 11, 2017 at 05:56 PM

    You do not have to 'open' the key to use it on encrypted form data.

    You just need to upload it.

    You can upload it using the upload file option in the remove form encryption wizard.

    i.e. this screen...

    and then


    User guide: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them


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    Answered by mkapust on April 11, 2017 at 06:03 PM

    Is there supposed to be an upload button? I'm sharing my key with another user that has permissions to view submissions. We get the key wizard dialog box and browse for the file but there is not an upload or submit button. We never see the "Saved successfully" message. Or get to the second screen for that matter.

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    Answered by Ian on April 11, 2017 at 09:39 PM

    Sharing Private key with sub-account users is discussed in the thread https://www.jotform.com/answers/889070-Jotform-key-to-decrypt-for-submissions-is-not-working-for-other-team-members

    Let us know if you have more questions.