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mkapustAsked on April 11, 2017 at 3:05 PM
I'm on a Mac, and when I downloaded they private key it opened the text in my browser. How should I save the key?
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jonathanReplied on April 11, 2017 at 5:56 PM
You do not have to 'open' the key to use it on encrypted form data.
You just need to upload it.
You can upload it using the upload file option in the remove form encryption wizard.
i.e. this screen...
and then
User guide: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them
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mkapustReplied on April 11, 2017 at 6:03 PM
Is there supposed to be an upload button? I'm sharing my key with another user that has permissions to view submissions. We get the key wizard dialog box and browse for the file but there is not an upload or submit button. We never see the "Saved successfully" message. Or get to the second screen for that matter.
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IanReplied on April 11, 2017 at 9:39 PM
Sharing Private key with sub-account users is discussed in the thread https://www.jotform.com/answers/889070-Jotform-key-to-decrypt-for-submissions-is-not-working-for-other-team-members
Let us know if you have more questions.