What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Postini: I am not receiving any notifications that forms are being submitted;

    Asked by dmamarketing on July 05, 2012 at 02:44 PM

    I am not receiving any notifications that forms are being submitted; check my spam folder; did a test to my personal gmail account but still not getting notified that a form is filled out....sample: http://form.jotformpro.com/form/21864972952971



    This is a re-post of a comment on Explanation of Email Notification and Autoresponder Settings

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    JotForm Support

    Answered by Mike_T on July 05, 2012 at 05:44 PM

    Thank you for contacting us.

    I have found that you use Postini mail service. Can you please try to add the following addresses via "Postini Approve Senders" feature to see if that makes any difference?

    Approved Senders:

    noreply@jotform.com

    Approved domains:

    jotform.com

    amazonses.com

    email.amazonses.com

    What form do you use to test delivery with your personal @gmail.com email?