Publish jot form is not working - is there a problem with the site?

  • naispudong
    Asked on April 11, 2017 at 6:34 PM

    I published some jotforms yesterday and I have tried several times in the last 24hours to use the link to test these and I receive the following error message. 

    I am in China and sometimes we have issues with our VPN so I have asked my IT team to look into it but it is unusual as I can access the website and use it but not the published forms. 

     

     

    Jotform Thread 1117003 Screenshot
    Page URL: https://form.jotformpro.com/62638384340963
  • Chriistian Jotform Support
    Replied on April 11, 2017 at 11:00 PM

    I tried to access your form (https://form.jotformpro.com/62638384340963) using a VPN (browsing from China) but I was able to access the form.

    Publish jot form is not working is there a problem with the site? Image 1 Screenshot 20

    If you still can't access the forms, please make sure that the JotForm links (pop-ups) are not blocked. And also please ask your IT team to allow the JotForm sender domains listed on this link: Whitelisting JotMails IP Addresses.

    If the issue still occurs, don't hesitate to contact us again.
    Regards.