What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Publish jot form is not working - is there a problem with the site?

    Asked by naispudong on April 11, 2017 at 06:34 PM

    I published some jotforms yesterday and I have tried several times in the last 24hours to use the link to test these and I receive the following error message. 

    I am in China and sometimes we have issues with our VPN so I have asked my IT team to look into it but it is unusual as I can access the website and use it but not the published forms. 

     

     

    Page URL:
    https://form.jotformpro.com/62638384340963

    Screenshot
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    JotForm Support

    Answered by Chriistian on April 11, 2017 at 11:00 PM

    I tried to access your form (https://form.jotformpro.com/62638384340963) using a VPN (browsing from China) but I was able to access the form.

    If you still can't access the forms, please make sure that the JotForm links (pop-ups) are not blocked. And also please ask your IT team to allow the JotForm sender domains listed on this link: Whitelisting JotMails IP Addresses.

    If the issue still occurs, don't hesitate to contact us again.
    Regards.