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  • Profile Image

    Why conditions are not working?

    Asked by educationalexcursions on April 11, 2017 at 10:54 PM

    Hi there,

    I am having problems with this form: https://form.jotform.com/42440749094963

    Basically, I only want the relevant fields associate with the 4 choices to open when selected:


    Do you have any of these cards? *

     Hong Kong & Macau Home Return Permit Taiwan Compatriot Permit PRC Resident Identity Card None of the above

    I've spent hours messing with the settings. I'm just to illogical I guess. Can anyone fix this mess for me? 


    Many thanks,




    Page URL:

  • Profile Image
    JotForm Support

    Answered by BJoanna on April 12, 2017 at 02:43 AM

    Do you want that only fields that are set inside of this conditions are shown, when one of the options is selected? 

    I have tested your form and I noticed that field "Home Return Permit Date of Expiry" is shown when any option is selected. This is happening because you have set condition to show that field if "Do you have any of these cards?" field is filled.

    If you do not want to show mentioned field when any option is selected, you need to delete or disable that condition. 

    I also noticed that you have several duplicate conditions. I would suggest you to delete or disable duplicate conditions.

    If I did not understood your issue correctly, please explain in more details issue that you have with your conditions and tell us which exact fields should be shown and when.

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image

    Answered by educationalexcursions on April 12, 2017 at 03:44 AM
    Hi there,
    You are correct, thanks. I did try deleting the field you mentioned but
    seemed to not work. Any change you could do it for me :)
  • Profile Image
    JotForm Support

    Answered by Nik_C on April 12, 2017 at 04:57 AM

    I'm not sure what is not working there, but I noticed that you have many duplicated conditions there:

    Conditions 2,5,9,10 look the same.

    Conditions 1, 6,12,15,16, as well.

    Also 3 and 7.

    So please review your conditions and remove the ones that you don't need. I didn't want to delete any of those since I'm not sure which fields you want to hide/show.

    Please try and let us know how it worked.

    Thank you!

  • Profile Image

    Answered by educationalexcursions on April 13, 2017 at 05:44 AM
    many thanks :)