How long are photos available to down load

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    gjnacc
    Asked on April 12, 2017 at 06:08 AM

    When I try and download photos I uploaded I get a file not available message

    How long are they available for 

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    Sven
    Answered on April 12, 2017 at 07:41 AM

    They don't have an expiry date, unless they are deleted. Can you please provide form name or URL so we can check?

     

    Thank you.

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    gjnacc
    Answered on April 12, 2017 at 08:44 AM
    https://form.jotformeu.com/gjnacc/mtcss-delivery-checker
    Graham Neal
    General Manager
    MT Cold Storage Solutions Limited
    Unit 5, Guinness Park Farm
    Hereford Road
    Leigh Sinton
    Worcestershire
    WR13 5EQ
    Office: 01886 833381
    Mob: 07741 311529
    D/L: 01886 834043
    E-mail: graham@mtcss.co.uk
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    candy
    Answered on April 12, 2017 at 09:59 AM

    Hello,

    As far as I check your form, I have seen that you have been using the Kloudless File Uploader widget in your forms in order to upload photos.

    Please check your Kloudless App Id in the widget settings. Please see the warning: Files uploaded via the Computer option of the File Explorer will be deleted after 30 days unless a custom Kloudless App ID is configured.

    I hope this helps.

    If you need further assistance, do not hesitate to contact us.

    Thanks.