- gjnaccAsked on April 12, 2017 at 06:08 AM
When I try and download photos I uploaded I get a file not available message
How long are they available for
- SvenAnswered on April 12, 2017 at 07:41 AM
They don't have an expiry date, unless they are deleted. Can you please provide form name or URL so we can check?
- gjnaccAnswered on April 12, 2017 at 08:44 AMhttps://form.jotformeu.com/gjnacc/mtcss-delivery-checker
MT Cold Storage Solutions Limited
Unit 5, Guinness Park Farm
Office: 01886 833381
Mob: 07741 311529
D/L: 01886 834043
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- JotForm SupportcandyAnswered on April 12, 2017 at 09:59 AM
As far as I check your form, I have seen that you have been using the Kloudless File Uploader widget in your forms in order to upload photos.
Please check your Kloudless App Id in the widget settings. Please see the warning: Files uploaded via the Computer option of the File Explorer will be deleted after 30 days unless a custom Kloudless App ID is configured.
I hope this helps.
If you need further assistance, do not hesitate to contact us.