What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How long are photos available to down load

    Asked by gjnacc on April 12, 2017 at 06:08 AM

    When I try and download photos I uploaded I get a file not available message

    How long are they available for 

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    Answered by Sven on April 12, 2017 at 07:41 AM

    They don't have an expiry date, unless they are deleted. Can you please provide form name or URL so we can check?


    Thank you.

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    Answered by gjnacc on April 12, 2017 at 08:44 AM
    Graham Neal
    General Manager
    MT Cold Storage Solutions Limited
    Unit 5, Guinness Park Farm
    Hereford Road
    Leigh Sinton
    WR13 5EQ
    Office: 01886 833381
    Mob: 07741 311529
    D/L: 01886 834043
    E-mail: graham@mtcss.co.uk
    This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
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    JotForm Support

    Answered by candy on April 12, 2017 at 09:59 AM


    As far as I check your form, I have seen that you have been using the Kloudless File Uploader widget in your forms in order to upload photos.

    Please check your Kloudless App Id in the widget settings. Please see the warning: Files uploaded via the Computer option of the File Explorer will be deleted after 30 days unless a custom Kloudless App ID is configured.

    I hope this helps.

    If you need further assistance, do not hesitate to contact us.