What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Cant see any submissions

    Asked by Sam2864 on April 12, 2017 at 06:47 AM

    Hi team!

    Im getting the notice that Ive reached my maximum storage limit...but cant see how? There are no submissions visible, but it says Ive exceeded my limit? 

    Can you tell me whats using up that limit? I cant see anything there.

    I have the upload form in my Shopify store...www.woodlandblocks.com.au...and the store password is woodland, in case you need that.

    Cheers,

    Sam

    Page URL:
    www.woodlandblocks.com.au

  • Profile Image
    JotForm Support

    Answered by seth on April 12, 2017 at 08:04 AM

    Hello,

    I re-calculated the storage limit of your account. It should be fixed now. Could you please check form your side and turn back to us with the results.

     

    Thank you very much.

  • Profile Image

    Answered by Sam2864 on April 12, 2017 at 08:45 AM
    Thanks for that!
    I've logged in...and can see that the storage is clear now.
    However my last two orders from yesterday and today haven't uploaded. It's
    so embarrassing having to ask customers to send through their images again.
    Any ideas on why this is happening?
    ...
  • Profile Image
    JotForm Support

    Answered by candy on April 12, 2017 at 10:11 AM

    Dear Sam,

    I couldn't find the form on your website.

    As far as I check your account named Sam2864 via our admin panel, I have seen that there are no submissions in your account.

    I have checked your account history and I have seen that you have deleted 4 submissions belongs to last week as seen below:

    There are no more active submissions related to the form in the account.

    I hope this helps.

    If you need further assistance, let us know.

    Thank you.