What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I'm having trouble with changing my password and login

    Asked by Marcos Praça on April 12, 2017 at 09:43 AM

    I performed the reset my password several times and never got a new access, I need urgent help .

    Thank you very much.

  • Profile Image
    JotForm Support

    Answered by amy on April 12, 2017 at 11:27 AM


    I checked our email records and found an email which has sent to your email address and includes the instructions for resetting your password. 

    Also, I checked your email address whether it is on our bounce list. Your email address isn't on our bounce list. 

    I would like to recommend you to check your SPAM folder and if you find our emails, please mark them as not spam. 

    Please let us know if your problem persists.

    Thank you.

    Kindest Regards.