- Marcos PraçaAsked on April 12, 2017 at 09:43 AM
I performed the reset my password several times and never got a new access, I need urgent help .
Thank you very much.
- amyAnswered on April 12, 2017 at 11:27 AM
I checked our email records and found an email which has sent to your email address and includes the instructions for resetting your password.
Also, I checked your email address whether it is on our bounce list. Your email address isn't on our bounce list.
I would like to recommend you to check your SPAM folder and if you find our emails, please mark them as not spam.
Please let us know if your problem persists.