I'm having trouble with changing my password and login

I performed the reset my password several times and never got a new access, I need urgent help .

Thank you very much.

Hi,

I checked our email records and found an email which has sent to your email address and includes the instructions for resetting your password. 

Also, I checked your email address whether it is on our bounce list. Your email address isn't on our bounce list. 

I would like to recommend you to check your SPAM folder and if you find our emails, please mark them as not spam. 

Please let us know if your problem persists.

Thank you.

Kindest Regards.