What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How do I correct this error "PCI :: Error during transaction"?

    Asked by sh3rd1an on April 12, 2017 at 01:19 PM

    This form is a contract we use with 3 way to pay.  The check portion and the pre-paid portion of the form works correctly.  When I do the credit card portion of the form, I get this error message "PCI :: Error during transaction".  We use Authorize.net and I have verified that the integration is set up correctly.  When I complete the form answering all the questions and enter my credit card info to test the credit card portion of the form, I get this error. It then tells me to go back and fix this, but when I hit the link to go back, it sends me to a blank form and I don't know what the error is so I can fix it. 

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kiran on April 12, 2017 at 03:19 PM

    As I check the error message, I see that the issue seems to be with the Transaction key in the Authorize.net account. Could you try generating a new Transaction key in your authorize.net account as provided in the guide below and change it in the form to see if that works?


    Please get back to us if the issue still persists. We will be happy to assist.