What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    JotForm Footer is not enabled but "Powered by JotForm" is still displayed in all forms.

    Asked by lmeier on April 12, 2017 at 01:22 PM

    The add JotForm to footer is not checked in my settings and never has been,but it is on all my forms!  HELP!!

    Page URL:
    http://www.taylormadedezine.com/contact.htm

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    JotForm Support

    Answered by ashwin_d on April 12, 2017 at 03:24 PM

    Hello lmeier,

    I'm sorry for the trouble caused to you. 

    I did check your account setting and "JotForm Footer" is not enabled but your form still shows "Powered by JotForm". Since you have a paid account, it should not be displayed unless "JotForm Footer" is enabled.

    I am reporting it to our backend team. We will get back to you as soon as we have any update from them.

    Thank you!

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    Answered by lmeier on April 22, 2017 at 06:11 PM

    It has been almost two weeks and you have not resolved this problem!  Please get someone on it now!

     

    Leslie

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    JotForm Support

    Answered by John_Benson on April 22, 2017 at 07:30 PM

    Hello Leslie,

    The ticket is already assigned to one of our developers. It is under the "very important" priority. You will be notified here on your thread once we have an update.

    Thank you.

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    JotForm Support

    Answered by Chriistian on April 27, 2017 at 09:21 PM

    It seems that the reply in this thread did not reach the Support Forum. Please open this thread in a browser and post your reply again.

    Regards.

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    Answered by lmeier on April 28, 2017 at 11:17 AM

    The add JotForm to footer is not checked in my settings and never has been, but it is on all my forms! 

    HELP!!

    Page URL:
    http://www.taylormadedezine.com/contact.htm

    And my forms are not being email to me!

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    JotForm Support

    Answered by John_Benson on April 28, 2017 at 11:57 AM

    Sorry for the inconvenience. 

    There's still no update on this issue. I will contact the developer assigned to your issue and ask for an update. 

    For the other issue, please wait for our reply on this thread: https://www.jotform.com/answers/1131229.

    Thank you.

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    JotForm Support

    Answered by Rose on May 23, 2017 at 03:44 AM

    @lmeier, 

    You have opened several threads for the same issue. You have been also answered in this ticket. The issue has been solved. 

    www.jotform.com/answers/1147716

    Thank you.