Why are my forms disabled?

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    Gregmire
    Asked on April 12, 2017 at 09:12 PM

    Hi There,

     

    Can you please tell me why all of my forms are disabled? 

     

    Thank you

  • Profile Image
    Rose
    Answered on April 13, 2017 at 01:48 AM

    Thank you for contacting us.

    The following field caused your account suspended by our anti-phishing system. 

    I think, it is not collecting directly a password for an account but system detected password as a phishing activity. Could you please let us know that the information collecting on this field is used for which purpose?

    If it is a real password collection ( an account password for example), you have to delete it. Since, it violates our terms of use

    According to your feedback, we will activate your account again. 

  • Profile Image
    Gregmire
    Answered on April 15, 2017 at 10:38 PM

    Hi Rose,

     

    Thank you for replying back. When people send me an etransfer a security question and answer is setup. To accept the transfer I must know the answer to the question and this field removes any guessing.

     

    I have deleted them from my form but would like to return it to "Etransfer Answer"

  • Profile Image
    Jan
    Answered on April 16, 2017 at 03:49 PM

    Your account is currently in good status. There's a chance that your account might get suspended again if you created a field that has a "Username" or "Password" label.

    If that happens, please let us know so that we can manually review it. Thank you.