What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why are my forms disabled?

    Asked by Gregmire on April 12, 2017 at 09:12 PM

    Hi There,


    Can you please tell me why all of my forms are disabled? 


    Thank you

    Page URL:

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    JotForm Support

    Answered by Rose on April 13, 2017 at 01:48 AM

    Thank you for contacting us.

    The following field caused your account suspended by our anti-phishing system. 

    I think, it is not collecting directly a password for an account but system detected password as a phishing activity. Could you please let us know that the information collecting on this field is used for which purpose?

    If it is a real password collection ( an account password for example), you have to delete it. Since, it violates our terms of use

    According to your feedback, we will activate your account again. 

  • Profile Image

    Answered by Gregmire on April 15, 2017 at 10:38 PM

    Hi Rose,


    Thank you for replying back. When people send me an etransfer a security question and answer is setup. To accept the transfer I must know the answer to the question and this field removes any guessing.


    I have deleted them from my form but would like to return it to "Etransfer Answer"

  • Profile Image
    JotForm Support

    Answered by Jan on April 16, 2017 at 03:49 PM

    Your account is currently in good status. There's a chance that your account might get suspended again if you created a field that has a "Username" or "Password" label.

    If that happens, please let us know so that we can manually review it. Thank you.