What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image
    JotForm Developer

    Form Builder 4.0: The form is not showing properly on the builder

    Asked by Helen on April 13, 2017 at 06:42 AM

    The user created a form on the v3 builder and he injected custom CSS codes. Then, when the user switched the v4, the form is not shown properly on the v4 builder.

  • Profile Image
    JotForm Developer

    Answered by kaan on April 13, 2017 at 07:29 AM

    That happens because fields does not have a text property initiated, removing the texts by hand is our only solution and I've just done it. There is nothing user needs to do. It is fixed now.