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    Regarding account: rfm@revivalfireministsriesinc.com

    Asked by revivalfireministries on April 13, 2017 at 09:26 AM

    Good morning,

    I have emailed you many times in reference to my account.  Today i received email that I was downgraded.    I tried PayPal and something on your end wasn't working even when I updated the new expiration date on the credit card.  Therefore, last week I did it through credit card.  Then today I get email that I was downgraded.

    Please fix this situation.

     

     

    Thank you for your order!

    Your order is currently processing. You will receive additional information via a separate email.

    Charges will appear on your bill as: FS *JotForm

    https://sites.fastspring.com/interlogy/order/invoice/INT170411-3039-91149

    Misty Dorsey
    rfm@revivalfireministriesinc.com
    207 Mill Race Drive
    Palmer
    Pennsylvania 18045
    United States
    Order ID: INT170411-3039-91149
    1 JotForm Bronze Monthly

     

    $19.00 Monthly
    https://sites.fastspring.com/interlogy/order/s/INT170411-3039-76170S

     

    Total: $19.00

    JotForm Support
    jotform@interlogy.com

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    JotForm Support

    Answered by seth on April 13, 2017 at 11:16 AM

    Hello,

    I think your PayPal issue led the downgrade of your account.

    I checked your payment and I see that it has successfully processed. I have upgraded your account.

    Thank you very much for your understanding. We are sorry for the inconvenience caused to you.

    Regards.