- revivalfireministriesAsked on April 13, 2017 at 09:26 AM
I have emailed you many times in reference to my account. Today i received email that I was downgraded. I tried PayPal and something on your end wasn't working even when I updated the new expiration date on the credit card. Therefore, last week I did it through credit card. Then today I get email that I was downgraded.
Please fix this situation.
Thank you for your order!
Your order is currently processing. You will receive additional information via a separate email.
Charges will appear on your bill as: FS *JotFormMisty Dorsey
207 Mill Race Drive
Order ID: INT170411-3039-91149 1 JotForm Bronze Monthly$19.00 Monthlyhttps://sites.fastspring.com/interlogy/order/s/INT170411-3039-76170S Total: $19.00
- JotForm SupportsethAnswered on April 13, 2017 at 11:16 AM
I think your PayPal issue led the downgrade of your account.
I checked your payment and I see that it has successfully processed. I have upgraded your account.
Thank you very much for your understanding. We are sorry for the inconvenience caused to you.