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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Error_socket_not_connected upon a payment form submission

    Asked by mq on April 14, 2017 at 03:23 PM

    Dear Jotform,

     

    Someone keeps getting Err_socket_not_connected. Please see attached image. Do you know what the problem is? His form will not submit.

     

    Best regards,

     

    Caitlin

    Page URL:
    https://www.srimf.com/germany/music-festival-application

    Screenshot
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    JotForm Support

    Answered by Mike on April 14, 2017 at 05:56 PM

    Thank you for contacting us.

    It seems that our server was not reachable from user's side. If the issue is affecting a single user, you may suggest that user submitting the form with disabled browser extensions and/or using another browser. The issue might be also related to user's connection.

    If you need any further assistance on this, please let us know.