Error_socket_not_connected upon a payment form submission

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    mq
    Asked on April 14, 2017 at 03:23 PM

    Dear Jotform,

     

    Someone keeps getting Err_socket_not_connected. Please see attached image. Do you know what the problem is? His form will not submit.

     

    Best regards,

     

    Caitlin

  • Profile Image
    Mike
    Answered on April 14, 2017 at 05:56 PM

    Thank you for contacting us.

    It seems that our server was not reachable from user's side. If the issue is affecting a single user, you may suggest that user submitting the form with disabled browser extensions and/or using another browser. The issue might be also related to user's connection.

    If you need any further assistance on this, please let us know.