- mqAsked on April 14, 2017 at 03:23 PM
Someone keeps getting Err_socket_not_connected. Please see attached image. Do you know what the problem is? His form will not submit.
- JotForm SupportMikeAnswered on April 14, 2017 at 05:56 PM
Thank you for contacting us.
It seems that our server was not reachable from user's side. If the issue is affecting a single user, you may suggest that user submitting the form with disabled browser extensions and/or using another browser. The issue might be also related to user's connection.
If you need any further assistance on this, please let us know.