What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I cannot access the payment wizard to change the dates.

    Asked by utahfast on April 14, 2017 at 04:34 PM

    It will say "loading" and will never load. It has been like this for multiple days and I have sent a support email with no response.

    Page URL:
    https://form.jotform.us/70685904108156

    Screenshot
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    JotForm Support

    Answered by Welvin on April 14, 2017 at 07:48 PM

    I cannot replicate the problem in your form. I was able to run the configure and get into the settings. Would you mind trying again? You may also consider logging out and logging back in before editing the form.

    If the problem still exists, please check your browser console for possible errors related to it.

    https://developers.google.com/web/tools/chrome-devtools/debug/console/console-ui?hl=en

    https://developer.mozilla.org/en/docs/Tools/Browser_Console 

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    Answered by utahfast on April 14, 2017 at 08:28 PM

    Nothing that I know how to do will fix this issue. I have tried loging out, closing the browser, restarted the computer and it will not allow me to edit the payment wizard on any of my forms.

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    JotForm Support

    Answered by Kiran on April 14, 2017 at 11:18 PM

    I have also checked your JotForm and was unable to replicate the issue at my end. Could you try logging into a private/incognito window or a separate browser to see if that works?

    Please get back to us if the issue still persists. We will be happy to assist.