What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account downgraded e-mail

    Asked by colorsystem on April 16, 2017 at 09:27 AM

    I received an e-mail today that says my account has been dowgraded due to payment failure. But the payment has been done in april 9th through paypal.

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    JotForm Support

    Answered by Kiran on April 16, 2017 at 11:23 AM

    I have checked your account and see that the account is currently holding Economy yearly subscription. The subscription that was canceled is the earlier one which was linked to your old username 'guest_50697200355049'. I also see that the account is upgraded to Economy subscription on 9th Apr which is active now on your account. The account is currently good in standing and you may ignore the email that you have received.

    Thanks!