Account Locked

  • Profile Image
    Asked on April 17, 2017 at 11:03 AM

    I got this response back. How can I remove the form if I can't access the account? Please reactivate.

    Answered by Sven


    Your account has been auto-suspended by our system, due to suspected spam activity. In your form CC Form, you are collecting credit card information. Please note that this is a violation to our Terms of Use

    You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials.

    In order to get your account re-activated, these fields need to be removed. 


    Thank you.

  • Profile Image
    Answered on April 17, 2017 at 11:28 AM

    Thank you for contacting us!

    We found your account was auto-suspended by our phishing detector system since form:

    was collecting credit card information.

    We also noticed that you added a signature field to ask for customer agreement, this is not going to make it legal. Why? because the correct way to encrypt credit card information is through payment integration:


    You might have their consent but the information will still linger in text fields, which is not allowed.

    We have activated your account, cleaned your form. You may continue to develop it.

    Please refrain from collecting such information. Try to apply the process mentioned above.

    May you have any other questions, feel free to contact us!

    We are here to help.

    Thank you.