What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I add administrative users via email invite?

    Asked by Leah Anderson  on April 17, 2017 at 02:35 PM

    I have one admin user that has been locked out of their profile and one new admin user to allow access. How do I do this?

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    JotForm Support

    Answered by Nik_C on April 17, 2017 at 03:03 PM

    Could you please tell us which user is locked out?

    Also, did your sub-user tried resetting the password?

    Please let us know so we can check further.

    Thank you!