What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have several people trying to upload images along with other documents but error comes up!

    Asked by lubeznikcenter on April 17, 2017 at 04:52 PM

    One person sent me the form and it all seems to be complete & properly done but when she hits submit and error pops up! Files could not be uploaded. Please go back and fix the problem. I checked her file sizes and they seem to be as requested 

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    JotForm Support

    Answered by david on April 17, 2017 at 06:53 PM

    I cloned your form to test it and was unable to reproduce the issue.  I removed the payment field in order to test but that shouldn't have an impact on the uploads.  The clone completed submissions successfully and all files were included. 

    Is your form embedded to a web page by any chance?  Let us know if the issue persists and we can look into this further.