What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Something is messed up with my new account

    Asked by Darryl Sinclair  on April 17, 2017 at 08:46 PM

    Hi, when I logout of my account, I cannot login unless I do a password reset. Then I get back in but as soon as I logout and try to re login it will not let me and it gives me a message that says "auto suspended". This is a brand new account and I've only tried one form so far so if you have to delete it I can start all over. 

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    JotForm Support

    Answered by jonathan on April 17, 2017 at 11:54 PM

    We apologize for the inconvenience caused. Can you please retry login to your account  HighDefTech  again at https:///www.jotform.com/login

    I found that the account was wrongly disabled by the Phishing system. I have corrected the mistake and reactivated the account. 

    You should be able to login to the account now.

    Let us know if issue persist.