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    Default time shown up when user do not make entry/changes to time field

    Asked by Wendyyeo on July 07, 2012 at 12:07 PM

    Hi Jot form,

    When user picked a date from the 'date picker', time would appear as 'current time'. 

    Shouldn't the time field be left empty, since user did not input value for time?

     

    Form URL:

    http://form.jotform.me/form/21728798706468

     

    Regards,
    Wendy 

  • Profile Image

    Answered by pinoytech on July 07, 2012 at 12:36 PM

    Hi,

    Sorry for the inconvenience that may have caused. Upon checking your form, I don't find any problem on it. Have you tried already deleting browser cache and cookies? If not please give a try then use this URL http://www.jotform.me/form/21728798706468 instead of http://form.jotform.me/form/21728798706468

    Feel free to contact us again if you need further assistance.

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    Answered by Wendyyeo on July 07, 2012 at 08:05 PM

    Hi Jot form,

    Inorder for you to better understand the issue. I have carried out test based on both url that you have provided. In both cases I have left the time field empty. However, the resulted time field on the submission file is the default 'current time' when the submission was made.

    I use this link http://www.jotform.me/form/21728798706468, and This is the submission result ==> https://dl.dropbox.com/u/19788145/207513585291482111.pdf

    Then I use this link http://www.jotform.me/form/21728798706468, and this is the submission result ==> https://dl.dropbox.com/u/19788145/207513592291651253.pdf

    Can you help to rectify this problem.

    Regards,
    Wendy

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    JotForm Support

    Answered by idarktech on July 07, 2012 at 09:07 PM

    Hi Wendy,

    I can't seem to reproduce the problem here. When you left the date field unfilled it should show like this:

     

    Can you please check your email if you've received the same? I've added your email on the recipient's list.

    Kindly retest and let us know if the problem still persist. Thank you!

  • Profile Image

    Answered by Wendyyeo on July 07, 2012 at 10:06 PM

    Hi Jot form,

    I received the email.

    Seems that the issue only appear when using the date picker.

    Current time show up, after selecting the date. Anyway to leave the tme field as blank, since this is not input by the user.

    Regards,
    Wendy 

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    JotForm Support

    Answered by idarktech on July 07, 2012 at 10:46 PM

    Wendy,

    Thanks for your update. Yes, unticking the default time should solve it. 

    Should you have any other questions or concerns, please feel free to let us know. Thanks for using JotForm!

  • Profile Image

    Answered by Wendyyeo on July 07, 2012 at 11:04 PM

    It was OFF in the first place.

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    JotForm Support

    Answered by idarktech on July 07, 2012 at 11:06 PM

    Wendy,

    Is everything working fine now? Let us know so we can further assist you. Thanks.

  • Profile Image

    Answered by Wendyyeo on July 07, 2012 at 11:21 PM

    No. Default time setting is OFF, when I first asked the question.

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    JotForm Support

    Answered by idarktech on July 07, 2012 at 11:45 PM

    Thanks for your quick reply, I appreciate it.

    Seriously, like what I've explained earlier, I can't reproduce the problem on my end. Can you please give us some specific steps on how to replicate this problem?

    Can you also try it with this form? http://form.jotform.me/form/21880967745468?

    I just created few tests right now but still can't get the said problem.

    Thank you.

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    Answered by Wendyyeo on July 08, 2012 at 12:19 AM

    step 1. Select the date picker on right. screen 1.

    step 2. Click a date. Date and time will appear on the respective fields. Date is according to selection, but time value is current time. screen 2.

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    JotForm Support

    Answered by idarktech on July 08, 2012 at 12:39 AM

     My bad, I wasn't able to get it on the first place. I just reread your question and was able to understand everything, my apologies.

    Sorry though as that's how it works for now, but you can edit it as well since it's a textbox field. You may also removed the time field if there's no use for that. Or remove the time field and replace it with Range Field.

    Check this: http://form.jotform.me/form/21880967745468

    Hope this works for you. Again, apologies for my mistake. Thank you for your explanation. Have a great day!

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    Answered by Wendyyeo on July 08, 2012 at 03:30 AM

    YES, this is what I need! I am gald there is an althernative :)

    One more question:

    How do you modify the range field to show as 'HR' and 'Min' as in your link Range Field.

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    JotForm Support

    Answered by idarktech on July 08, 2012 at 04:30 AM

    Hi Wendy,

    Sorry for my late reply. The sublabel is actually editable, you just need to click on it to edit.

    Glad you like the alternative solution. Thanks! :)