What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Wishbox: Canvas is covering the JotForm form and it does not allow to fill it out.

    Asked by stuart on April 18, 2017 at 03:57 PM

    I've tested this using Chrome and the screenshot covers the entire feedback window leaving the form totally obscured and unusable. It does not display like is shown in the final screenshot above (i.e. a small screenshot with the form at the right-hand side).

    This happens with your example site and also if i embed within my own html.



    This is a re-post of a comment on Wishbox: The Easy Way to Collect Feedback

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    JotForm Support

    Answered by Kevin_G on April 18, 2017 at 07:15 PM

    I have tested this on my end and I was able to replicate the issue, seems like the canvas where you're allowed to draw is covering the JotForm form and it does not allow to fill it out. 

    I will report the issue to our second level so our developers can investigate and resolve it, we will let you know as soon as we get any update about it. 

  • Profile Image

    Answered by gerhardwerner on April 19, 2017 at 04:45 AM

    Hi,

    I totally agree with stuart.
    It isn't good to publish what still doesn't work.

    Greetings
    Gerhard

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    JotForm Support

    Answered by Chriistian on April 19, 2017 at 05:12 AM

    @gerhardwerner,

    The issue has been escalated to our backend team. Rest assured that you will be informed in this thread if there are any updates.

    Regards.