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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Conditional selection does not appear properly in the non embedded form

    Asked by loicsebe on April 18, 2017 at 06:46 PM
    what is going on with Jotform??? It is a fucking mess. 


    Now I have logic issue on the non embedded form while it works as expected on the embeded version. 


    for the combination 1 student, 30 min lesson the package selection does not appear in the non embeded form. It works as expected here  https://www.sunsationalswimschool.com/registration-part2 .....


    This is absolutely ridiculous. It is creating havoc and costing me a lot of money. I would pay to have someone look into this right now. Seriously I am on the edge of losing my shit.

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    JotForm Support

    Answered by Mike on April 18, 2017 at 07:16 PM

    Are you still able to reproduce the issue? This is how it is currently working on my end when I check the https://form.jotform.com/63227715930153 URL.

    Thank you.

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    Answered by loicsebe on April 18, 2017 at 09:33 PM

    yes it works now. Magical .... 


    Do you guys have any idea of what caused that? It would be great to know that the root problem has been fixed. 

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    JotForm Support

    Answered by BJoanna on April 19, 2017 at 02:57 AM

    We had an issue with Update/Calculate conditional logic and most likely because of that issue your form was not working properly. This issue is resolved. I have also tested your form and it is working properly. 

    When I inspected your form I noticed that there are some conditions that are set for fields that are deleted from the form. 

    I would suggest you to delete or disable this conditions. 

    Feel free to contact us if you have any other questions or issues.