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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    not receiving email notification

    Asked by mareli on July 08, 2012 at 04:27 AM

    Good morning,

    when i send a form, I am not receiving an email notification.

    maybe my IP Address needs to be whitelisted?



    your help will be much appreciated


    Mareli Csabai


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    JotForm Support

    Answered by jonathan on July 08, 2012 at 07:01 AM

    Hi Mareli,

    In the email notification, can you please try replacing the Sender E-mail to 'noreply@jotform.com' and also make sure that the Recipient E-mail is correct.


    JotForm doesn't have to white list your IP for now. But you may have to request (at the most) your email service provider to white list jotmails IPs

    Please inform us if you have further inquiry.