What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    not receiving email notification

    Asked by mareli on July 08, 2012 at 04:27 AM

    Good morning,

    when i send a form, I am not receiving an email notification.

    maybe my IP Address needs to be whitelisted?

     

    72.233.76.178

     

    your help will be much appreciated

     

    Mareli Csabai

    marketing@intuitdesigns.co.za

  • Profile Image
    JotForm Support

    Answered by jonathan on July 08, 2012 at 07:01 AM

    Hi Mareli,

    In the email notification, can you please try replacing the Sender E-mail to 'noreply@jotform.com' and also make sure that the Recipient E-mail is correct.

     

    JotForm doesn't have to white list your IP for now. But you may have to request (at the most) your email service provider to white list jotmails IPs

    Please inform us if you have further inquiry.

    Thanks.