What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I need a confirmation whether my data stored in EU DataCenter cannot be accessed outside EU

    Asked by jokerpoker on April 19, 2017 at 04:22 AM

    Hi,

    could you please confirm me that the data which is stored in JotForm’s European servers in Nuremberg and Frankfurt can not be accessed from the US (= JotForm´s US site)?

    Best regards,

    DH

     

    Screenshot
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    JotForm Support

    Answered by Nik_C on April 19, 2017 at 04:42 AM

    Not sure what exactly do you mean by "Data" but as the account owner you're the only one accessing your form's data and you have to use JotForm's EU URL to access it, submissions, uploads etc. Regarding the actual form, it is accessible from anywhere of course.

    You can also refer to this article from our founder: https://www.jotform.com/blog/178-EU-Safe-Forms-Our-Solution-to-the-EU-Safe-Harbor-Invalidation

    If you have any further questions please let us know.

    Thank you!

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    Answered by jokerpoker on April 19, 2017 at 06:34 AM

    Hi Nik,

    JotForm offers its EU users the opportunity to store their data exclusively in Europe and we did that (= transferred our data to your European servers.)

    What we now want is a confirmation that our data which is stored in JotForm’s European servers in Nuremberg and Frankfurt can not be accessed from the US (e.g. JotForm Inc). JotForm already wrote that in the FAQ (see Screenshot above) and we just would like a person to confirm that information.

    Best regards,

    DH

     

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    JotForm Support

    Answered by Welvin on April 19, 2017 at 08:13 AM

    That is correct. Your forms are stored to our EU DataCenter and cannot be accessed by anyone outside the EU. If you'll send us an inquiry that requires us to view a single data, our Support Team from EU will handle it for you. You are safe with Jotform.