What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account autosuspended?

    Asked by Venice  on April 19, 2017 at 04:48 AM

    Hi, I've been told that my account has been auto suspended and I don't understand why. Can you help?

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    JotForm Support

    Answered by Charlie on April 19, 2017 at 05:22 AM

    Apologies for the inconvenience. 

    It seems like our anti-Phishing system has incorrectly evaluated your form titled "JACKPOT 2" as suspicious or phishing. I don't see any form fields that violates our terms, but I strongly suggest that you check our Terms page here: http://www.jotform.com/terms/. Please read our terms for the things that are not allowed in using our form builder. 

    I went ahead and re-activated your account, the forms should now be accessible. 

    Let us know if you have any questions or concerns. 

    Apologies.