What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    trying to change my subscription

    Asked by BeckyMcFarlane on July 08, 2012 at 01:38 PM

    i am trying to change my subsription to the free account and the system won't let me.  Can you please get our account updated?  our email address is mcfarlane.enterprises@hotmail.com

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    Answered by gori-mathew on July 08, 2012 at 01:47 PM


    You have paid your JotForm subscription using our payment gateway, Plimus.  Your Plimus username is a long string of numbers from the original Plimus email you received when you paid for JotForm.

    I have already canceled your subscription for you.  You will not be charged again.  Your account will stay Professional until the time you have paid for expires.  You are scheduled for downgrade on 2012-08-03.

    If you have other concerns or inqiries, please do let us know.

    Thank you for using JotForm!

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    Answered by BeckyMcFarlane on July 08, 2012 at 01:55 PM
    I don't want it terminated, but simply downgrade to the free subscription. Please confirm.
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    Answered by gori-mathew on July 08, 2012 at 02:18 PM

    Hi Brian;

    Yes, this is a downgrade to Free account. Your account will remain active and your forms will not be affected

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    Answered by jeanettebmz on July 08, 2012 at 02:19 PM

    Hello Brian

    My colleague cancelled your paid subscription. You can continue enjoying your free subscription

    Best regards