What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form Encryption Key not working when trying to View Submissions

    Asked by tbcbank on April 19, 2017 at 12:38 PM
    Dear All,
    Could you please help me on the following issue?
    While trying to view submissions or asking for support, the following window pops up. Previously I didn’t have such case, I was logging in without additional requests. What is the actions that should be taken in this case? I am trying to aupload the key, which was used previously when for the first time the company was registered, but it doesn’t work.
    [cid:image003.jpg@01D2B92C.4F7E9100]
    Kind regards,
    Natia
    ...
  • Profile Image

    Answered by KadeJM on April 19, 2017 at 12:42 PM

    If I understand you correctly it sounds like you might be having an issue using an encryption key to view encrypted form submissions.

    Unfortunately, we do not see your provided screenshot and would request that you please visit this thread here to post it for us to view it to assist you better.

    Additionally, you can also just turn of the form encryption to reset it and turn it back on if needed.

    Please refer to https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them for more details about using it.