What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form is disabled and account suspended.

    Asked by NTIA on April 19, 2017 at 02:26 PM

    I was building a credit card payment form, not realizing that I needed to use the integration options. When I created my "credit card fields", it suspended my forms. Can you re-activeate my account so that I can do it the correct way? 

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    JotForm Support

    Answered by ashwin_d on April 19, 2017 at 03:34 PM


    Upon checking your account I found that it's suspended by our anti-phishing system. As your form "ACH Authorization Form" had fields asking for customer's credit card number which makes it suspected of being used for phishing.

    Since you have already removed the credit card related fields, I have gone ahead and activated your account again. Your form is back online.

    Please be noted that you should not ask credit card information from your users. If you need to process payments, please use one of our integrated payment tools. We have automated anti-phishing system which scans all forms and mark them with probability of being used for phishing activities. It's just a matter of time and our anti-phishing filter will disable your form and suspend your account.

    Thank you!