What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My Form that I Just Created Is Now "Disabled"

    Asked by sales397 on April 19, 2017 at 07:45 PM

    I just about finished up setting up my form and suddenly when I go to preview it I'm getting a message saying:

    "Form Not Found

    This Form Is Disabled"


    I've checked and it's definitely enabled, published, and everything.  The problem seems to have arisen after I modified something in the email notifications section.

    Page URL:

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    JotForm Support

    Answered by seth on April 20, 2017 at 02:27 AM


    I checked your account and it was auto-suspended by our system because you were asking passwords on your forms. Collecting critical information is forbidden in JotForm. Please read out Terms carefully.

    I removed the parts that caused your account marked as phishing. Please update your form that it won't contain password fields.

    Please don't hesitate to contact us for your further queries.

    Thank you very much.