Submissions not posting

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    Asked on April 19, 2017 at 09:06 PM

    In my form "Torah Readings Schedule", the form includes a report at the bottom displaying all submissions.

    The form LOOKS LIKE it works fine. The confirmation E-mail is sent and received by the user, BUT the info does not appear in submissions (and of course, not in the report).

    I tried several times with the same result. We receive the E-mail but nothing is posted.

    There's no money involved, no PayPal so they can't be "Incomplete".




  • Profile Image
    Answered on April 19, 2017 at 10:43 PM

    There was a temporary lag with data servers which caused this issue. However, the issue is now fixed by our backend team. Please check now and let us know if you need any further assistance.

    We are sorry for the trouble caused.