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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submissions not posting

    Asked by dmichaels on April 19, 2017 at 09:06 PM

    In my form "Torah Readings Schedule", the form includes a report at the bottom displaying all submissions.

    The form LOOKS LIKE it works fine. The confirmation E-mail is sent and received by the user, BUT the info does not appear in submissions (and of course, not in the report).

    I tried several times with the same result. We receive the E-mail but nothing is posted.

    There's no money involved, no PayPal so they can't be "Incomplete".




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    JotForm Support

    Answered by Kiran on April 19, 2017 at 10:43 PM

    There was a temporary lag with data servers which caused this issue. However, the issue is now fixed by our backend team. Please check now and let us know if you need any further assistance.

    We are sorry for the trouble caused.