Jotform account has been downgraded 4 times now

  • Profile Image
    Asked on April 20, 2017 at 09:59 AM

    My jotform account has been downgraded 4 times now for no apparent reason. It's attached to a Paypal account for payment that is attached to a bank account so it isn't a credit/debit expiration issue. I was told previously that there were duplicate subscriptions, but the reason there was a duplicate subscription in the first place is because I subscribed to a bronze account and it was immediately downgraded without me taking any action. I signed up again, apparently creating a duplicate account, but now it just keeps happening every couple weeks.

    Any insights?

    Mike Langenright

  • Profile Image
    Answered on April 20, 2017 at 11:36 AM

    Hello Mike,

    I'm sorry for the trouble caused to you. 

    It seems you had two active subscriptions and to avoid double billing, one of them was cancelled by our billing team which caused your account to downgrade to free.

    I have taken care of your account issue and upgraded your account to bronze monthly subscription plan. There is no action required form your end. 

    Please sign out form your account and then sign in again for the changes to reflect.

    Thank you!