What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How do I change a form to uncrypted?

    Asked by rideandplay on April 20, 2017 at 10:34 AM

    I had no idea that when I turned on encryption that it would wreak havoc on the registration for my program!! (Alison's Magical Craft Cupboard Spring 2017) I came upon it accidentally and thought it would be a good idea - but registration had already started. Now it's telling me I need to find the key which it's saved somewhere on my computer. I searched for "key" clicked on what I thought was the right thing, but it wasn't and it won't open the submissions that were encrypted. I don't know how to switch it to another key and I don't know how to find it on my laptop! Also didn't realize that encryption disables reports! HELP!!!

    Page URL:

  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 20, 2017 at 12:13 PM

    Hello rideandplay,

    The first step I would suggest you is to disable encryption in your form to ensure you are able to view the new submissions you receive. I did check your form and found that you have already disabled encryption.

    Have you checked your computer's downloads folder already? The key file is actually downloaded on your system and if you have not deleted the file, it should still be there in your computer. I would suggest you to please look at the following guide and look for topic "What if we can not find the private key after downloading the same?" which should help you:  https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    Please note that we do not save the encryption key on our server. If you have lost the key fine, there is nothing we can do to help you. It won't be possible to decrypt your submission data which you have already received.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by rideandplay on April 20, 2017 at 11:15 PM

    I found a window with the text for the key, saved it and selected it in the dialogue box but it didn't decrypt the data. Can it create more than one key? The first time I selected it to encrypt and create a key it didn't open anything and didn't tell me to save anything. There's nothing in my downloads folder that looks like a key but I'm not sure what I'm looking for? What kind of name would it be under? I strongly suggest that if someone indicates they want to encrypt their form, the instructions should pop up. The "Learn More" isn't helpful at all.

  • Profile Image
    JotForm Support

    Answered by Nik_C on April 21, 2017 at 03:55 AM

    The decryption key's default name and extension are like this: 

    When you create the key it will work from that point only. Meaning, it will work for submissions made after that. It doesn't work backward. So for submissions, you made you have to find the key created.

    More information you can find here: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    Let us know if you have any further questions.

    Thank you!