What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Some of the e-Signature images are not showing up in the grid report

    Asked by cghs on April 20, 2017 at 10:51 AM

    In Grid View of results, why are some of the signatures showing as images and others only have a microscope icon that you have to hover over to see

    I tried to see if it had to do with what device was used, but there is no pattern. 

    Help! I want to purchase this monthly, but if they don't display like that, then no...

    thank you!

     

    so I got a response but I'm still confused, Where is the "show image option" for the report?  m still confused.....

    can you tell me where you see that?  All I see is this when I go to "add new report" and select Grid report....

     

    and if it's in the settings of the report, why are some of the images showing and not the others?

     

    IS that a setting some place else?

    thank you for getting back to me... I'm trying to decide if our school will be using this program 

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Welvin on April 20, 2017 at 12:25 PM

    The signatures are saved as an image therefore, you need to check the option to show the images instead of a link in the grid settings. I've fixed it for you.

  • Profile Image

    Answered by cghs on April 21, 2017 at 01:42 PM

    I'm still confused.....

    can you tell me where you see that?  All I see is this when I go to "add new report" and select Grid report....

     

    and if it's in the settings of the report, why are some of the images showing and not the others?

     

    IS that a setting some place else?

    thank you for getting back to me... I'm trying to decide if our school will be using this program 

  • Profile Image
    JotForm Support

    Answered by EltonCris on April 21, 2017 at 04:36 PM

    I think you're on the correct path but that's weird since I can see those options from here.

    Here's how:

    1. In your My Forms page, select the form

    2. Click Reports button above it then edit the Grid Report

    3. A window should appear with that option.

    If you are still not seeing these options, try to clear your browser's cache. If that doesn't help, try it on another browser.

  • Profile Image
    JotForm Support

    Answered by EltonCris on April 21, 2017 at 04:38 PM

    By the way, you can find those options when you EDIT your grid report but not when you create them. FYI