Some of the e-Signature images are not showing up in the grid report

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    cghs
    Asked on April 20, 2017 at 10:51 AM

    In Grid View of results, why are some of the signatures showing as images and others only have a microscope icon that you have to hover over to see

    I tried to see if it had to do with what device was used, but there is no pattern. 

    Help! I want to purchase this monthly, but if they don't display like that, then no...

    thank you!

     

    so I got a response but I'm still confused, Where is the "show image option" for the report?  m still confused.....

    can you tell me where you see that?  All I see is this when I go to "add new report" and select Grid report....

     

    and if it's in the settings of the report, why are some of the images showing and not the others?

     

    IS that a setting some place else?

    thank you for getting back to me... I'm trying to decide if our school will be using this program 

    Screenshot
  • Profile Image
    Welvin
    Answered on April 20, 2017 at 12:25 PM

    The signatures are saved as an image therefore, you need to check the option to show the images instead of a link in the grid settings. I've fixed it for you.

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    cghs
    Answered on April 21, 2017 at 01:42 PM

    I'm still confused.....

    can you tell me where you see that?  All I see is this when I go to "add new report" and select Grid report....

     

    and if it's in the settings of the report, why are some of the images showing and not the others?

     

    IS that a setting some place else?

    thank you for getting back to me... I'm trying to decide if our school will be using this program 

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    EltonCris
    Answered on April 21, 2017 at 04:36 PM

    I think you're on the correct path but that's weird since I can see those options from here.

    Here's how:

    1. In your My Forms page, select the form

    2. Click Reports button above it then edit the Grid Report

    3. A window should appear with that option.

    If you are still not seeing these options, try to clear your browser's cache. If that doesn't help, try it on another browser.

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    EltonCris
    Answered on April 21, 2017 at 04:38 PM

    By the way, you can find those options when you EDIT your grid report but not when you create them. FYI