What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account got autosuspended

    Asked by Liam Gast   on April 20, 2017 at 04:50 PM

    I tried to reset my password on my account and it is now displaying a 'Account Auto-Suspended' message and is not allowing me to access it. I have also tried to click 'reset my password' but I do not receive the email. 

    Please could you advise me on what to do in order to get into my account?

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    JotForm Support

    Answered by AIDAN on April 20, 2017 at 06:37 PM

    I checked your account and found that it's autosuspended, because your form "Event Feedback Formb" is collecting passwords, in violation of our terms of use.

    Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" here: https://www.jotform.com/help/8-Terms-of-Use

    If you accept our terms, and grant us permission to remove the offending field/form, we may consider re-activating your account.

    If you need further assistance please let us know. We will be happy to help. Thank you.