What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving emails

    Asked by integritycs on July 09, 2012 at 01:53 PM

    We are not receiving form submissions from our form (http://www.integritycreditsolutions.com/#/start-application/4564784588)


    Any help you can provide would be greatly appreciated.

    Page URL:

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    Answered by pinoytech on July 09, 2012 at 02:15 PM


    Sorry for the inconvenience that may have caused. Can you please set your Notification's Sender E-mail to noreply@jotform.com and contact your email provider to whitelist JotMail's IP Addresses.

    Hope you find this helpful and If you need further assistance, feel free to contact us again anytime.

    Thank you!

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    Answered by integritycs on July 11, 2012 at 10:09 AM

    My email provider is Gmail Business.  I have not had this problem before. 

    If I set it to noreply@hotform.com, will it not send me notifications?

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    JotForm Support

    Answered by NeilVicente on July 11, 2012 at 11:33 AM


    Setting the sender email to noreply@jotform.com will not affect sending of notifications. It will simply change the "From" address to noreply@jotform.com which will result to a higher chance of successful email delivery.

    Have you tried checking your email's spam folder?

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    Answered by integritycs on July 11, 2012 at 07:47 PM

    Nothing comes to the spam folder, and making that change still does not correct the problem.  The email provider does not give the option to white list IP Addresses.  Any other options?

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    JotForm Support

    Answered by liyam on July 11, 2012 at 11:21 PM

    Just one verification, integritycs. Are you using a web browser to check your emails or are you using an email client such as Eudora, MS Outlook, etc?

    Normally, when the email lands somewhere such as the spam folder, the email does not get downloaded, so it might be wise to check the spam folder of your email account via the browser.

    We'll wait for your response.


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    Answered by integritycs on July 12, 2012 at 09:31 AM

    Web based browswer (Gmail Business App)... nothings coming to spam folder, unfortunately.

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    JotForm Support

    Answered by liyam on July 12, 2012 at 09:45 AM

    Thank you for this clarification, integritycs.

    I will forward this matter to the development team. We'll keep you posted once we hear from them.

    Thank you for your patience.

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    Chief Technology Officer

    Answered by eee on July 14, 2012 at 04:49 AM


    I have made a test submission to your email address, according to our email system, the submission is marked as sent.

    Please confirm that you have received the test submissions,

    Kindest Regards,


    [14/Jul/2012:04:46:35 -0400] Sent email to support@integritycreditsolutions.com - MessageID:0000013884ab00a3-a2e3ae9d-00dc-4be5-8fbd-f9951e1482da-000000 - RequestId:6aae7b84-cd90-11e1-96ca-097b6f0ab866