Not receiving emails

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    integritycs
    Asked on July 09, 2012 at 01:53 PM

    We are not receiving form submissions from our form (http://www.integritycreditsolutions.com/#/start-application/4564784588)

     

    Any help you can provide would be greatly appreciated.

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    pinoytech
    Answered on July 09, 2012 at 02:15 PM

    Hi,

    Sorry for the inconvenience that may have caused. Can you please set your Notification's Sender E-mail to noreply@jotform.com and contact your email provider to whitelist JotMail's IP Addresses.

    188.138.116.138

    107.20.173.204

    174.34.57.218

    174.34.57.216

    174.34.57.214

    174.34.57.219

    208.117.50.251

    85.25.117.56

    Hope you find this helpful and If you need further assistance, feel free to contact us again anytime.

    Thank you!

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    integritycs
    Answered on July 11, 2012 at 10:09 AM

    My email provider is Gmail Business.  I have not had this problem before. 

    If I set it to noreply@hotform.com, will it not send me notifications?

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    NeilVicente
    Answered on July 11, 2012 at 11:33 AM

    @integritycs

    Setting the sender email to noreply@jotform.com will not affect sending of notifications. It will simply change the "From" address to noreply@jotform.com which will result to a higher chance of successful email delivery.

    Have you tried checking your email's spam folder?

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    integritycs
    Answered on July 11, 2012 at 07:47 PM

    Nothing comes to the spam folder, and making that change still does not correct the problem.  The email provider does not give the option to white list IP Addresses.  Any other options?

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    liyam
    Answered on July 11, 2012 at 11:21 PM

    Just one verification, integritycs. Are you using a web browser to check your emails or are you using an email client such as Eudora, MS Outlook, etc?

    Normally, when the email lands somewhere such as the spam folder, the email does not get downloaded, so it might be wise to check the spam folder of your email account via the browser.

    We'll wait for your response.

    Thanks.

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    integritycs
    Answered on July 12, 2012 at 09:31 AM

    Web based browswer (Gmail Business App)... nothings coming to spam folder, unfortunately.

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    liyam
    Answered on July 12, 2012 at 09:45 AM

    Thank you for this clarification, integritycs.

    I will forward this matter to the development team. We'll keep you posted once we hear from them.

    Thank you for your patience.

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    eee
    Answered on July 14, 2012 at 04:49 AM

    Hi,

    I have made a test submission to your email address, according to our email system, the submission is marked as sent.

    Please confirm that you have received the test submissions,

    Kindest Regards,

    Ertuğrul.

    [14/Jul/2012:04:46:35 -0400] Sent email to support@integritycreditsolutions.com - MessageID:0000013884ab00a3-a2e3ae9d-00dc-4be5-8fbd-f9951e1482da-000000 - RequestId:6aae7b84-cd90-11e1-96ca-097b6f0ab866