What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I need to downgrade to free plan.

    Asked by 9milegirlscouts on April 21, 2017 at 01:07 PM

    I am trying to downgrade my plan, and online seems to only give me the option of canceling my account.


    I want to keep my account, just downgrade to the free plan.





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    JotForm Support

    Answered by ashwin_d on April 21, 2017 at 03:22 PM

    Hello Shelly,

    Clicking on the button will cancel your subscription and not the account. 

    Upon your request, I have gone ahead and cancelled your bronze monthly subscription. You will not be billed again but your account will stay bronze until May 21, 2017 for the time you have already paid. After this date your account will automatically downgrade to free plan.

    Thank you!