What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Pending Submissions

    Asked by Rabucha on April 21, 2017 at 02:45 PM

    Is there a way to auto-complete pending submissions? I have no idea why this is happening on my forms but I don't want to have to log on every day and manually complete submissions. My customers expect their confirmation email right away. 

    So a couple questions...

    Is there someone I could actually speak to about this? Or is this forum the only way...

    Is there a way to make it to where I never have pending submissions, or a way to auto complete them? 

  • Profile Image
    JotForm Support

    Answered by John_Benson on April 21, 2017 at 06:10 PM

    Unfortunately, we don't have a phone or chat support. However, you can reach us here in the Forum Support which we reply in a timely manner.

    There's no way to auto-complete pending submissions. This will let you investigate why the user cancelled the submissions. This happens when someone fill up your form, clicked the Submit button and then closed the browser after seeing the PayPal login form, that becomes a pending submission. There is no way for your to get paid for a pending submission by clicking on complete button. Here's a guide: How-to-view-incomplete-payments

    Hope that helps. If you have questions, please let us know.

  • Profile Image

    Answered by Rabucha on May 12, 2017 at 10:44 AM
    Actually, I check PayPal and I receive their money so I don't understand why sometimes it does pending submission and sometimes it doesn't.
    Literally just happened again today where a cline recalls says they paid but didn't get a confirmation, I checked and it's under pending. Then I check payday and before I confirmed the submission I can see their payment in PayPal.
    Rebecca Buchanan
    Cadence Equestrian Center, LLC
    http://www.cadenceequestrian.com
    ...
  • Profile Image
    JotForm Support

    Answered by david on May 12, 2017 at 11:45 AM

    Make sure you have IPN enabled in your PayPal account:

    https://www.jotform.com/help/276-How-to-Enable-IPN-on-your-Paypal-Account

    If this is enabled and you are still receiving incomplete submissions, your users may be timing out when submitting the form and payment.  If the notice from PayPal is not sent after the payment is completed, it results in the payment being marked incomplete even when sent.

    If you see a large amount of these submissions and IPN is enabled, let us know and we will be happy to look into this further.