I'm now not getting email notifications when a form is submitted.

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    Asked on July 09, 2012 at 06:09 PM


    When I tested my account back in March I got the email notifications when a form was submitted.  I am now ready to use my form on my webpage but when I tested it this time I didn't get any email notifications.  I have it all set up and directed to my ASteadNutrition@comcast.net email.  I took off all my spam filters and blockers so all emails should come through.  I just can't figure it out. Help?

    I can't find a way to send test emails either without going through the payment process.  I've already used up 3 of my 10 payments for the month and really don't want to send anymore tests that way just to see if my email notifications are working.  Is there another way I can send test emails?

    Thank you, Alexandra Stead

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    Answered on July 09, 2012 at 06:17 PM


    Sorry for the inconvenience that may have caused. Your email address is in our bouncelist upon checking it and I have remove your email address to our bouncelist.

    If you need further assistance, feel free to contact us again anytime.

    Thank you!

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    Answered on July 26, 2012 at 09:19 PM

    I'm having the same issue that Alexandra was having. No test or actual notifications coming to my email address. However, when I use a different email address, test and notifications come through.

    Is my email address on the bounce list and if yes, why?

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    Answered on July 26, 2012 at 09:29 PM


    Yes your account email was in the bounce list. I removed it since. You should now receive the emails.

    I could not include the screenshot log for the reason it was listed because this thread supposedly for the the OP's (Alexandra) concern.

    As to why, when the email has not been successfully delivered and the reason reported back to us is that the email was bounced, that email appears on this list.

    This sometimes happen when you're email service provider rejected our email at some point or when they're not available to received message from us.


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    Answered on July 26, 2012 at 09:36 PM


    That was really some fast turn-around time in getting my issue resolved. Your explanation gave me a clear picture of what happened -- on my end and not JotForm's. I recently changed my MX configurations for my email account so I guess that's why I ended up on the bounc list.

    Thanks Jonathan.