What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Date not showing up in email notification

    Asked by natajer on April 21, 2017 at 08:00 PM

    I had to change a form I had been using and now the date does not come through in the email notification to my client - although it can be seen when I look at the submissions. What do I have wrong?

    Page URL:
    https://form.jotform.co/60387820094862

  • Profile Image
    JotForm Support

    Answered by jonathan on April 22, 2017 at 05:21 AM

    The date field names in the form Notification Email were using the wrong field name.

    To fix, click on the field name in Form Fields dropdown to add the field. Just remove the old/wrong field name.

    Save the email template and the form. 

    New submission email should now have the data for those Date field in the email.

    Let us know if this did not resolve the issue.

  • Profile Image

    Answered by natajer on April 28, 2017 at 11:32 AM

    Thank you - it all appears to be working now.