What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I was receiving email response from recipients now I have to go into the JotForms to find out who is responding. do I need to change a setting?

    Asked by EHS1968 on April 22, 2017 at 09:56 PM
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    JotForm Support

    Answered by liyam on April 22, 2017 at 11:59 PM

    I checked your email history and found that your email address landed in our bounce list. The inclusion to the bounce list happens when the mail server of the email address rejects the emails sent by JotForm. 

    However, I noticed that your past 4 email alerts appear to have been sent successfully so I believe you or a colleague may have resolved the issue already. 

    You may also review your email activity history to further understand the delivery status of your email alerts: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    If you have other questions, please let us know.