What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    File Upload in MS Edge does not close the File Explorer window

    Asked by BrentwoodHalfMarathon on April 23, 2017 at 10:43 AM

    If you use Jotform with Windows Edge and you upload a photo, the 'File Explorer' window will not close down after upload. You have to do a 'hard' shutdown of Edge an start it up again. No problem using Google Chrome.

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    JotForm Support

    Answered by Jan on April 23, 2017 at 03:56 PM

    Unfortunately, I wasn't able to replicate the issue. I created a form that has a file upload field. I opened in in MS Edge and I was able to upload successfully. The File Explorer window did not remain open. Here's a screen capture: 

    Hope that helps. Let us know if you need further assistance. Thank you.