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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to connect to Stripe

    Asked by JonBizNiz on April 24, 2017 at 09:20 AM

    Hi Nik_c,

    Thanks for getting back to me.

    This is in response to the above request, as I am unable to reply to my initial question vie the automated email response or from the actual thread its self.

    And so I have no access to the wysiwyg editor..

    I just keep getting taken back to my account rather than the View Answer part of the thread, and I have tried logging out and different browser etc..

    So please forgive for just once again putting a screenshot link I really do not know what else to do.

    This is a failed


    This is just trying to connect


    Sorry and I hope that this make sense.



    This is a re-post of a comment on How to Integrate Stripe with your Form

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    JotForm Support

    Answered by EltonCris on April 24, 2017 at 10:48 AM

    Hello Jon,

    We have tested this error with my colleague but we are unable to reproduce the problem. We managed to connect our accounts to Stripe without any problem.

    Maybe the problem was temporary. Are you still having this problem? Can you please give it another try? Please let us know if the problem persists.