What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can I make a Jotform Survey pop up when a customer leaves our shopping cart page and our checkout page?

    Asked by frishman on April 24, 2017 at 12:35 PM

    We are hoping to survey people abandoning their cart or dropping out of checkout before they leave with an automatic pop up. I can't tell if I can do that with Jotform.

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    Answered by KadeJM on April 24, 2017 at 02:35 PM

    It's possible to create a survey form which you could display as a lightbox or pop-up for sure.

    However, for something more advanced like having it appear on a page exit such as abandoning their shopping cart that would require additional programming depending on what platform you are planning on using it on.

    If you require further assistance and already have the page set up then please tell us the link and let us know which hosting platform you're attempting to add this to and we will try to guide you further if needed.