What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form is showing and "unavailable"

    Asked by harrisonkunz on April 24, 2017 at 01:43 PM


    I have recently completed a form. However, when I put the link on my website to redirect people to the form, it seems to have trouble opening. It continually says that the site cannot be reached. I have tried to redirect to the form in multiple links and none of them seem to be working. I don't believe its an internet issue either, because the link isn't working from multiple locations.

    I asked this question last week and the problem ended up being that I had included asking for credit card information on a form and that caused my account to be disabled. A support staff reached out to me, took away the CC questions and re-opened my account. However, the link still does not work. I have since disabled the CC form as well. Is my account still disabled? Or is this a problem with Jotform? Please let me know.

    I have included the website URL. When you look on this page, the form I am trying to access is supposed to be linked to the "Step One" box where it says "Fill in the online application form here"


    Page URL:

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    JotForm Support

    Answered by david on April 24, 2017 at 03:16 PM

    There are no issues with your account at this time.  I checked your form and it is currently loading without issue.  The only form in your account that is currently disabled is the following:


    That form was manually set to disabled in your account.  It can be enabled from the "My Forms" screen via the "More" tab or from the settings menu while editing the form.