What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Conditions tab: Cannot change order of conditions

    Asked by americasmart on April 25, 2017 at 11:42 AM

    Hi Support, 

    I am no longer able to change the order of the conditions that I create on any of my forms. I was able to do this before but can't seem to anymore. I have tried to clear my cache and tried it on Chrome, Firefox and Safari. Do you have any other suggestions or thought on why this might be occurring?

    Thank you,

    Julia

  • Profile Image
    JotForm Support

    Answered by Nik_C on April 25, 2017 at 01:11 PM

    I tested this issue and I was able to replicate the problem so I forwarded this thread to our backend team for further checking.

    We will inform you once the issue is resolved.

    Thank you for reporting it.

  • Profile Image

    Answered by achundee on April 27, 2017 at 08:39 AM

    I have this problem as well. Can you please let me know as well, once this is resolved.

    Thank you.
    Ajoy.

     

     

  • Profile Image
    JotForm Developer

    Answered by Helen on April 27, 2017 at 09:39 AM

    Hello Ajoy,

    Thank you for contacting us.

    If we have an update, we will inform on this thread as soon as possible. You can follow the issue via this link: https://www.jotform.com/answers/1128155

    Thank you for your understanding.

  • Profile Image

    Answered by americasmart on May 02, 2017 at 09:38 AM

    Hi, I know you will inform us when you have an update, but I would like to know what the status is. This is a huge road block for our forms. 

    Thank you, Julia

  • Profile Image
    JotForm Support

    Answered by Rose on May 02, 2017 at 09:46 AM

    Thank you for your patience.

    Please note that I was informed by the developer who assigned to this ticket. The problem was fixed. 

    If you still experience the same issue, please clear your browser caches and try again. 

    Please feel free to contact us for a further assistance by out side.

    Thank you for using JotForm.