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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Signature image not showing in email confirmation

    Asked by alabamaupc on April 25, 2017 at 05:06 PM

    Hi,

    The signature image is not coming through. I checked the email settings and all looks good but the signature is not coming through.

    Thanks

    Page URL:
    https://form.jotform.us/71145575519158

    Screenshot
  • Profile Image

    Answered by alabamaupc on April 25, 2017 at 05:43 PM

    one other thing. the signature is showing up in the pdf file but not in the email. 

    Thanks

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    JotForm Support

    Answered by Chriistian on April 25, 2017 at 09:18 PM

    I cloned your form (https://form.jotform.us/71145575519158) and I wasn't able to replicate the issue you are having. I am able to view the signature image on my email when I submitted the form.

    If the issue still persists, please make sure that your email client allows images on emails. Some images is being filtered or blocked on some email clients. You can read more here in this link: https://knowledgebase.constantcontact.com/guides/KnowledgeBase/5554-images-not-displaying-in-an-email-client.

    Regards.