What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can't log in and you lost my account

    Asked by Rose on July 10, 2012 at 06:33 PM


    I have been using your forms for a while. I cannot log in now and when I enter my email address, it says there is no email address contact.



    here is one of my forms.

    Thank you,




    Page URL:

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    Answered by AtacanC on July 10, 2012 at 07:12 PM

    Hey Rose,

    It seems that you are using JotForm as a guest. It means that you didn't create a free account. So you can't log in. You just need to create a free account using the same email address you entered above and your forms will be automatically transferred to your new account.

    Feel free to contact us if you need further assistance.